Shipping policy

Physical products

Physical-product orders are fulfilled from China through our third-party fulfilment partner, CJdropshipping. We currently offer delivery to Australia and the United States.

Australia: free standard shipping.

Reusable Pet Hair Remover Brush (single or pair): allow an estimated 11–22 business days from order, including order processing and transit. Delivery timing depends on fulfilment and carrier availability; no particular shipping service is guaranteed.

Other physical products: allow an estimated 11–22 business days from order, including order processing and transit. Check the individual product page for its delivery estimate.

United States: shipping charges are shown at checkout before payment. Allow an estimated 9–17 business days from order, including order processing and transit.

These are planning estimates, not guaranteed delivery dates. Business days exclude weekends and public holidays. Supplier availability, customs and carrier delays may extend delivery. Different items may arrive separately.

Tracking information will be provided when available. For an order or delivery concern, contact us through our contact form and include your order number. Lenvora remains your contact for resolving delivery problems.

Digital creative services

Lenvora Studio creative services are delivered electronically by email or an agreed download link. No physical parcel is shipped. Physical-product carrier, tracking and CJdropshipping fulfilment arrangements do not apply to these services, and there is no physical shipping charge.

We confirm the delivery date before accepting payment. Any stated production target starts after we receive the complete agreed brief and payment. Contact us through our contact form if you cannot access your delivered files or have a delivery concern.