Terms of service

Last updated: 30 September 2026

About these terms

These terms apply to purchases from and use of the Lenvora online store, hosted by Shopify. For questions about products, orders or these terms, contact us through our contact form.

Products and orders

Please read the product description and selected variant before ordering. Provide accurate contact and delivery details and contact us promptly if you notice an error. Product availability may change. If we cannot supply an item you have paid for, we will contact you and provide a refund for the unavailable item unless you agree to an alternative.

Prices and payment

Prices are displayed in Australian dollars unless another currency is expressly shown. Applicable discounts, shipping charges and taxes are displayed at checkout before you pay. Changes to advertised prices do not change the price of an order already placed. Payments are processed through the payment services available at checkout.

Shipping and delivery

Australian orders are fulfilled from China through our third-party fulfilment partner, CJdropshipping. Refer to the product page and Shipping & Delivery page for the applicable delivery estimate. Transit estimates run from dispatch; processing time is additional. Delivery estimates are not guarantees. Contact us if your order is delayed, missing or damaged. Lenvora remains your contact for resolving problems with your purchase.

Returns and consumer rights

Our Refund policy applies to returns and refund requests. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable law. This includes applicable rights to repair, replacement, refund and compensation. Voluntary change-of-mind returns are considered under our Refund policy.

Using the website and your information

Do not use this website for unlawful or fraudulent activity, interfere with its operation, or attempt unauthorised access. Our Privacy policy explains how personal information is handled.

Updates and questions

We may update these terms for future website use and purchases. Updates do not retrospectively reduce rights relating to an existing order. Questions or complaints can be submitted through our contact form.